Refund Policy

Deposits, retainers, onboarding fees, audit fees, sprint fees, setup fees, and upfront payments are non-refundable unless Legenyx agrees otherwise in writing.

These payments reserve time, allocate resources, begin work, and prevent Legenyx from accepting conflicting work during that period.

Once a statement of work, milestone, sprint, audit, project phase, or defined deliverable has been validated, substantially completed, approved, accepted, delivered, launched, used, or otherwise achieved, the related payment is non-refundable.

A statement of work or milestone may be considered achieved when:

• The agreed scope has been substantially completed
• The client confirms approval
• The client uses the work
• The client launches or deploys the work
• The client receives the strategic, technical, design, or development value described in the scope
• The client requests new work beyond the original scope
• The client fails to provide specific written rejection within the review period
• The deliverable is blocked by client delay, third-party limitations, missing access, or changed requirements after work has been performed

Refunds are not available simply because the client changes direction, no longer needs the work, chooses another provider, delays the project, fails to provide required access, changes their business model, or expected a result outside the agreed scope.

Weekly development sprints are non-refundable once the sprint has started.

A sprint may include planning, development, testing, meetings, internal review, research, debugging, documentation, integrations, deployment preparation, or other technical work.

Unused time does not roll over unless expressly agreed in writing. Sprint scope must be used for the agreed project and may not be exchanged for unrelated services unless approved by Legenyx.

Audits, consultations, technical reviews, workflow reviews, planning sessions, strategy sessions, and discovery services are non-refundable once scheduled, started, delivered, or partially delivered.

This includes situations where the client does not proceed with a full build after receiving recommendations, architecture, pricing, technical findings, workflow advice, or project strategy.

For SaaS subscriptions, software access, templates, digital products, or platform access:

• Subscription fees are non-refundable once the billing period begins.
• Cancellations stop future billing but do not refund the current billing period.
• Access may remain active until the end of the paid term unless terminated for breach.
• Setup, onboarding, customization, and implementation fees are non-refundable.

Third-party costs are non-refundable. These may include:

• Hosting
• Domains
• APIs
• Plugins
• Templates
• Software licenses
• Cloud usage
• AI usage
• Payment processor fees
• Marketplace purchases
• Contractor costs
• Vendor fees
• Stock assets
• Database services
• Email services
• Automation tools

If Legenyx pays or commits to a third-party cost on behalf of a client, the client remains responsible for that cost.

Refunds will not be issued for delays caused by the client, including:

• Failure to provide content
• Failure to provide credentials
• Failure to provide feedback
• Failure to approve deliverables
• Failure to attend meetings
• Internal client delays
• Changed priorities
• Delayed payments
• Missing documentation
• Third-party account restrictions
• Platform issues outside Legenyx's control

If a project is delayed by the client for more than 14 days, Legenyx may pause the project, reschedule work based on availability, require a restart fee, or close the project without refund.

Reasonable revisions may be provided only if included in the applicable scope.

A request for revisions, edits, fixes, styling changes, new features, additional integrations, expanded functionality, or preference-based changes does not create a right to a refund.

Out-of-scope revisions may require additional payment.

If a client believes a deliverable contains a material defect within the agreed scope, the client must notify Legenyx in writing within 7 days of delivery.

The notice must include:

• A clear description of the issue
• Screenshots or screen recordings where helpful
• Steps to reproduce the issue
• The expected result
• The actual result

Legenyx will review valid defect reports and determine whether the issue is within the agreed scope. If it is, Legenyx may choose to fix the issue, provide a workaround, clarify intended functionality, or otherwise address the matter.

Bugs caused by third-party changes, client edits, unauthorized modifications, hosting issues, plugin updates, API changes, user error, or out-of-scope requests are not refund grounds.

A client may cancel future work by providing written notice. Cancellation does not relieve the client of responsibility for:

• Work already performed
• Work already scheduled
• Active sprint fees
• Completed milestones
• Resource allocation
• Non-cancelable commitments
• Third-party costs
• Approved or substantially achieved work
• Fees due under an invoice, SOW, or agreement

Clients agree to contact Legenyx before initiating a chargeback.

Filing a chargeback for completed, validated, delivered, accepted, or partially performed work may be considered a breach of this Refund Policy and our Terms and Conditions.

Legenyx reserves the right to:

• Pause or terminate services
• Revoke access to unpaid deliverables
• Submit evidence to the payment processor
• Recover chargeback fees
• Send unpaid balances to collections
• Pursue available legal remedies

Legenyx may, at its sole discretion, consider a partial or full refund if:

• Payment was made by mistake
• Duplicate payment occurred
• Work has not started
• No resources were allocated
• No third-party costs were incurred
• Legenyx determines a refund is appropriate under the circumstances

Any approved refund may be reduced by payment processing fees, administrative costs, completed work, committed resources, and third-party expenses.

Refunds are not available because a client does not achieve a desired business outcome, including but not limited to:

• Revenue goals
• Investor interest
• Customer acquisition
• User adoption
• Search rankings
• Conversion rates
• Payment processor approval
• App store approval
• Platform approval
• Operational savings
• Market validation
• Funding
• Sales performance

Legenyx provides technical and strategic services, not guaranteed business outcomes.

All refund decisions are made by Legenyx in good faith based on the scope, work performed, project status, payments received, third-party costs, and applicable law.

Refund requests must be submitted in writing to:

Legenyx LLC Email: legenyx@outlook.com Website: https://legenyx.com